At PEACHYBRAG, every order goes through a thorough Quality Check (QC) before it leaves us. We take great care in packing your order, but in the rare event that you receive a damaged or defective product, we’re here to help.
💗 Damaged or Defective Product
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
To process your exchange request, please provide:
- Order ID
- Name and registered phone number
- Clear photos/videos of the damaged product
- A complete unboxing video — mandatory for all damage-related claims
The unboxing video should clearly show the parcel and product from the moment of opening. This helps us verify the condition of the product at the time of delivery.
✨ Exchange Process
Once we receive your request, our team will review the details and approve the exchange if the claim meets our policy.
After approval:
- We will arrange a pickup wherever our courier service is available.
- The product must be returned in its original packaging and must not have been used, altered, or further damaged.
- Once received, the product will undergo our QC inspection.
- If the damage is verified, we will dispatch a replacement of the same product.
If pickup is unavailable at your PIN code, our Customer Care Team will guide you through the return-shipping process.
Please Note
- Exchange requests must be raised within 48 hours of delivery.
- Unboxing video is mandatory for damaged-product claims.
- Products that have been used, altered, or further damaged after delivery may not qualify for an exchange.
- All returned products are subject to QC inspection before an exchange is approved.
- If you have ordered multiple products, only the affected product needs to be returned.
- We currently do not offer returns or refunds for change of mind, incorrect selection, personal preference, or similar reasons.
At PEACHYBRAG, we believe in keeping things simple, transparent, and fair. If something isn't right with your order, reach out to us within the specified timeframe and we'll be happy to assist. 💗
Thank you for choosing PEACHYBRAG.